1. Data controller

TEMOTIVA Team, Spain.
Contact: info@temotiva.com

2. Data we collect

• Data you provide: name and email address in contact forms or other fields you choose to complete.
• Usage data: basic technical information to improve the service, such as pages visited, device, or browser. Collected in aggregate form and only when necessary.
• Account and authentication (if user access is enabled): name, email, and minimal metadata to sign in and manage your profile.

3. Purposes of processing

• Respond to your enquiries and provide support.
• Improve the platform and its security by analysing usage in aggregate form.
• Informational communications if you authorise them, with the option to unsubscribe at any time.

4. Legal basis

• Consent when submitting forms or accepting communications.
• Legitimate interest in improving security, preventing fraud, and optimising the user experience.
• Performance of pre-contractual measures when you request information or specific support.

5. Retention

We retain data for as long as necessary to fulfil the purpose and meet legal obligations. We delete or anonymise information when it is no longer required.

6. Processors and recipients

We work with providers acting as data processors who only process data following our instructions, with appropriate safeguards:

• Hosting and database: cloud services to serve the website and, where applicable, authenticate users.
• Form management: message submissions may be handled through a specialised provider to forward your enquiry to the controller's email address.
• Essential, non-intrusive analytics, only if necessary to improve the service.

We do not sell your data or share it for third-party advertising.

7. International transfers

Some providers may host servers outside the European Economic Area. In such cases, we require appropriate safeguards under the GDPR, such as standard contractual clauses or locations with an equivalent level of protection.

8. Security

We apply reasonable technical and organisational measures to protect information, including encryption in transit, access controls, and periodic review of configurations.

9. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction, and portability, as well as withdraw your consent where it is the legal basis.

To facilitate this process, we have made available a Data Deletion Request Form where you can request removal of your information easily.

You may also write to us at info@temotiva.comwith the subject "Data protection rights" and explain your request. We will respond within the statutory time limits. You may also lodge a complaint with the competent supervisory authority.

10. Minors

The service is intended for adults. If you are a minor, please seek assistance from your legal guardians.

11. Cookies

We use technical cookies for basic functionality. If we use analytics or preference cookies in the future, we will inform you and you will be able to manage them through your browser and, where applicable, a configuration panel.

12. Images and graphic material

Images may be free to use or generated by artificial intelligence for illustrative purposes. They do not represent real people and do not involve any transfer of image rights.

13. Changes to this policy

We may update this document to reflect service improvements or legal changes. We will publish the new version with a revision date.

Last updated: 30 March 2026